You type the same things
all day.

Snippet Manager types them for you — and writes up the troubleshooting while you do it.

Install it free See how it works

Chrome, Edge, Firefox and Safari. No account. Nothing leaves your browser.

The Snippet Manager library. A folder tree on the left, snippets in the middle, and the editor open on a VPN escalation template containing {{customer}}, {{hostname}} and {{steps_taken}} placeholders.

A snippet is what you say. A runbook is what you did.

Every ticket has both, and reconstructing the second one from memory is the annoying part. So don’t.

Open the side panel, pick the fault, and work down the checklist. Type a short note against anything you find. A step can ask a question rather than just be ticked — and the answer goes into the write-up, which a plain checkbox throws away.

Then reply as normal. Any snippet containing {{steps_taken}} arrives with your ticked steps already written out, editable before it goes.

The side panel's Steps tab, showing runbooks grouped by category with ServiceNow detected and two runbooks marked as likely on that site. The snippet editor, showing an escalation template with {{customer}}, {{hostname}} and {{steps_taken}} placeholders, a Rewrite control, and the tags and folder it belongs to.
The escalation template. {{steps_taken}} is what your ticked runbook steps fill in.

Expanding text is the easy part

These are the things that actually cost you time.

Snippets that ask you questions

Write {{customer}} and inserting it opens a small form with a live preview — instead of pasting half-finished text you then go back and fix.

Runbooks that write the escalation

Tick the checks as you work them. The steps and what you found arrive already written up in your reply.

It catches the silent mistakes

If /v shadows /vpn, your longer snippet quietly becomes unreachable. Most expanders let that happen. This one names it.

AI that runs on your machine

Turn shorthand into a sentence a customer can read, using the model built into your browser. No API key, no upload.

It knows where you’re working

Ticket templates lead in your ticketing system, sign-offs lead in your mail client. It learns the rest from what you reach for.

Share it with your team

Export your runbooks as a file, drop it on a shared drive. Send an update later and it updates what they already have.

It makes no network requests. At all.

Not “we don’t sell your data”. There is no server to send it to, and no code that could.

  • No account, no sign-in, no sync, no analytics
  • Everything lives in your own browser profile
  • Password fields are never read
  • Anything resembling an API key is skipped
  • The AI runs locally, on your browser’s own model
  • The published package is readable, unminified source

Read the full privacy policy

It tells you what’s quietly broken

Shadowed triggers, snippets nothing can reach, runbooks that stopped matching reality — the failures that never announce themselves.

The Health tab. It reports that the trigger “vp” is a prefix of “vpn” and would fire first, suggests “vp2” as a replacement, and separately flags one unused snippet and one empty folder.

Get it

Free, with no paid tier and nothing to sign up for.

Firefox Add-ons Edge Add-ons Chrome Web Store

Ten example snippets and five runbooks are included, so it does something useful the moment it’s installed.